# Support

Get help with HivePay integration and troubleshooting.

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# Contact Us

# Discord

Join our Discord community for:

• Real-time help from the team and community
• Feature discussions and announcements
• Integration tips and best practices

Join Discord

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# Email Support

For private inquiries, security issues, or account-related questions:

[email protected]

We aim to respond within 24-48 hours on business days.

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# Self-Help Resources

# Documentation

• Getting Started - New to HivePay? Start here
• Payment Integration - Create and manage payments
• SDK Reference - TypeScript client library
• Dashboard Guide - Merchant dashboard usage

# API Reference

• OpenAPI Specification - Full API documentation
• Error Codes - Understanding error responses

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# Common Issues

# Authentication Errors

Symptom: 401 Unauthorized or AUTHENTICATION_ERROR

Solutions:

1. Verify your API key is correct
2. Check the API key hasn't been regenerated
3. Ensure the Authorization header is formatted correctly: Bearer sk_live_xxx

# Webhook Not Received

Symptom: Your webhook endpoint isn't receiving notifications

Solutions:

1. Verify webhook URL is configured in Settings
2. Ensure URL is HTTPS and publicly accessible
3. Check your server logs for incoming requests
4. Test with local webhook server: pnpm test:webhook

# Payment Not Completing

Symptom: Payment stuck in pending or processing

Solutions:

1. Verify the Hive transaction was submitted
2. Check blockchain explorers for transaction status
3. Wait for blockchain confirmation (typically 3 seconds)
4. Contact support if issue persists

# SDK Installation Issues

Symptom: Cannot import @hivepay/client

Solutions:

1. Verify Node.js version is 18+
2. Run pnpm install to ensure dependencies are installed
3. Check for conflicting package versions

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# Reporting Bugs

Found a bug? Report it on GitHub:

Report Bug

Please include:

• Steps to reproduce
• Expected vs actual behavior
• SDK version
• Node.js version
• Relevant code snippets

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# Feature Requests

Have an idea for HivePay? We'd love to hear it:

Request Feature

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# System Status

Check current system status and planned maintenance:

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# Business Inquiries

For partnerships, enterprise pricing, or custom integrations:

[email protected]